Meeting Minutes: February 16, 2006
InfoEyes Advisory Committee Meeting
Attendees:
Linda Rossman, Catherine Durivage, Joe Thompson, Robin Rousu, Meghan Clark McDaniel, Robin Rousu, Sharon Ruda
Location:
Online iVocalize Room
Time:
1:00 pm Central / 2:00 pm Eastern
1. Statistical Reporting - Catherine A. Durivage
Carol reported on January 2006 usage statistics. 24 questions were received in January. We are often getting a question a day, and sometimes two.
73 surveys have been received so far since the beginning of InfoEyes. These are all being collected within QuestionPoint. See the separate survey statistics document for more information. Catherine will send this out to you if you want to see all the survey comments. Responses are overwhelmingly positive.
Feb. stats will be added to January. So, you'll be able to see totals for the year.
2. New live chat form - Update - Linda Rossman, Catherine A. Durivage, Ann Hay
We hope to have something to share by the next meeting for sure. Linda and Catherine are working on the language that the patron would receive when a live talk session is requested. Catherine pointed out the availability of pre-programmed scripts that Joe has loaded. These will be available in a live chat transaction.
When you go to claim a question, the scripts are available just below the field in QuestionPoint where you type your answer.
Sharon mentioned that other talking book centers in Illinois will hopefully take over some of the provision of InfoEyes service. Catherine noted that we are happy and looking forward to bringing in new participants!
3. Old Business - Catherine A. Durivage, Linda Rossman
Question Point reply email has been fixed. If a patron replies back to our answer, a message will now go back to the InfoEyes listserv to let us know that the reply message will be available within our InfoEyes QuestionPoint account.
Linda is experimenting in QuestionPoint with setting up test "groups" and has set up a test Washington Talking Book and Braille Library group. Linda called QuestionPoint support to find out how to bring in new groups. QP is suggesting bringing in new groups as referral partners. The Seattle Public Library coordinates the Washington Talking Book and Braille Library, so they may be called on for reference service in the future.
4. Other Business
Robin mentioned that the "reply to" is now working properly, because she has received notification by e-mail of a reply by a customer.
Robin and Catherine both highlighted how wonderful it is that the survey response are so positive. The great feedback is useful to share with our administrations and funders.
Meeting adjourned at 2:30 p.m. ET
Next Meeting:
March 16 at 1:00 p.m. CT, 2:00 p.m. ET
Minutes submitted by Joe Thompson