2005 Usage Report

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Knowledge Base Service

Daily/Monthly Breakdown Stats

Time Period	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
Browses against Knowledge Base (Global)	0	2	0	0	0	0	0	0	0	0	1	0	3
Browses against Knowledge Base (Local InfoEyes)	0	2	0	0	0	0	0	0	0	0	1	0	3
Searches against Knowledge Base (Global)	3	0	0	0	0	0	0	0	2	0	2	0	7
Searches against Knowledge Base (Local InfoEyes)	2	0	0	0	0	0	0	0	2	0	2	0	6
Records Added to Database Manually (Global)	0	0	0	0	0	0	0	0	0	1	0	0	1
Records Added to Database Manually (Local InfoEyes)	0	0	0	0	0	0	0	0	0	1	0	0	1

Ask Service

Daily/Monthly Breakdown Stats

Time Period	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
Questions/Chat Transcripts Deleted	0	0	0	0	0	0	0	0	0	0	1	0	1
Questions Assigned to Librarian	13	20	22	19	25	18	11	15	20	28	26	16	233
Questions Referred via E-mail	0	0	0	0	0	0	0	0	0	1	0	0	1
Number of Clarifications	0	1	0	0	5	4	0	2	0	3	1	0	16
Number of Patrons Logon	8	3	7	2	2	1	3	2	4	1	2	6	41
Questions Received via Patron Form	18	32	29	27	30	22	11	19	28	34	26	18	294
Questions Received via Direct Entry	0	1	0	0	0	0	0	0	0	0	1	0	2
Answers Sent	21	32	30	27	29	22	11	19	25	33	25	18	292
Questions (Total) Received	18	33	29	27	30	22	11	19	28	34	27	18	296

Hourly Breakdown Stats for Number of Clarifications

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
10:00-10:59	0	1	0	0	1	2	0	0	0	0	0	0	4
12:00-12:59	0	0	0	0	1	2	0	0	0	0	0	0	3
13:00-13:59	0	0	0	0	0	0	0	0	0	3	0	0	3
14:00-14:59	0	0	0	0	3	0	0	0	0	0	0	0	3
15:00-15:59	0	0	0	0	0	0	0	1	0	0	0	0	1
16:00-16:59	0	0	0	0	0	0	0	1	0	0	1	0	2
Total	0	1	0	0	5	4	0	2	0	3	1	0	16

Hourly Breakdown Stats for Questions (Total) Received

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
00:00-00:59	0	2	1	1	1	0	0	0	1	2	1	1	10
01:00-01:59	0	2	1	1	1	0	0	0	0	0	0	0	5
02:00-02:59	0	0	0	0	2	0	0	0	0	2	0	0	4
03:00-03:59	1	0	0	0	0	0	0	0	1	1	0	0	3
04:00-04:59	0	1	0	0	0	0	0	0	2	0	0	0	3
06:00-06:59	0	0	1	0	0	0	1	0	0	0	0	0	2
07:00-07:59	0	0	0	1	0	1	0	0	0	0	0	1	3
08:00-08:59	1	0	1	5	0	0	0	1	0	0	0	0	8
09:00-09:59	0	0	1	0	0	1	1	2	2	0	0	0	7
10:00-10:59	0	1	2	0	1	2	1	1	2	0	4	1	15
11:00-11:59	2	5	1	2	5	4	0	2	4	5	2	3	35
12:00-12:59	3	2	0	2	0	2	0	0	4	2	1	1	17
13:00-13:59	0	2	4	2	3	1	2	0	4	2	1	2	23
14:00-14:59	2	0	4	3	1	3	1	4	0	3	1	0	22
15:00-15:59	1	2	2	2	0	3	0	0	3	2	4	0	19
16:00-16:59	0	0	1	2	3	0	0	3	1	1	1	2	14
17:00-17:59	3	0	3	1	3	0	0	1	1	2	5	1	20
18:00-18:59	0	7	2	0	2	0	0	1	0	3	1	0	16
19:00-19:59	2	2	0	0	0	1	0	0	0	2	0	1	8
20:00-20:59	0	1	0	0	3	2	1	0	0	2	1	1	11
21:00-21:59	2	3	1	3	3	0	2	1	1	1	2	3	22
22:00-22:59	1	1	3	0	0	1	2	2	1	3	2	1	17
23:00-23:59	0	2	1	2	2	1	0	1	1	1	1	0	12
Total	18	33	29	27	30	22	11	19	28	34	27	18	296

Hourly Breakdown Stats for Answers Sent

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
08:00-08:59	2	1	0	0	0	0	0	0	0	1	1	0	5
09:00-09:59	0	2	0	3	0	0	0	0	0	2	6	1	14
10:00-10:59	3	7	4	1	4	4	5	7	5	2	2	1	45
11:00-11:59	5	9	9	4	8	5	1	1	5	3	1	3	54
12:00-12:59	4	3	0	3	1	1	1	1	0	5	1	1	21
13:00-13:59	0	0	0	1	0	1	0	0	0	3	1	3	9
14:00-14:59	0	0	0	0	2	1	0	0	1	3	3	3	13
15:00-15:59	3	7	11	9	11	6	2	2	6	8	3	1	69
16:00-16:59	2	2	6	4	2	2	0	5	7	3	4	2	39
17:00-17:59	2	1	0	2	1	0	2	3	1	2	2	2	18
18:00-18:59	0	0	0	0	0	2	0	0	0	1	0	1	4
19:00-19:59	0	0	0	0	0	0	0	0	0	0	1	0	1
Total	21	32	30	27	29	22	11	19	25	33	25	18	292

Hourly Breakdown Stats for Questions Received via Direct Entry

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
11:00-11:59	0	1	0	0	0	0	0	0	0	0	0	0	1
17:00-17:59	0	0	0	0	0	0	0	0	0	0	1	0	1
Total	0	1	0	0	0	0	0	0	0	0	1	0	2

Hourly Breakdown Stats for Questions Received via Patron Form

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
00:00-00:59	0	2	1	1	1	0	0	0	1	2	1	1	10
01:00-01:59	0	2	1	1	1	0	0	0	0	0	0	0	5
02:00-02:59	0	0	0	0	2	0	0	0	0	2	0	0	4
03:00-03:59	1	0	0	0	0	0	0	0	1	1	0	0	3
04:00-04:59	0	1	0	0	0	0	0	0	2	0	0	0	3
06:00-06:59	0	0	1	0	0	0	1	0	0	0	0	0	2
07:00-07:59	0	0	0	1	0	1	0	0	0	0	0	1	3
08:00-08:59	1	0	1	5	0	0	0	1	0	0	0	0	8
09:00-09:59	0	0	1	0	0	1	1	2	2	0	0	0	7
10:00-10:59	0	1	2	0	1	2	1	1	2	0	4	1	15
11:00-11:59	2	4	1	2	5	4	0	2	4	5	2	3	34
12:00-12:59	3	2	0	2	0	2	0	0	4	2	1	1	17
13:00-13:59	0	2	4	2	3	1	2	0	4	2	1	2	23
14:00-14:59	2	0	4	3	1	3	1	4	0	3	1	0	22
15:00-15:59	1	2	2	2	0	3	0	0	3	2	4	0	19
16:00-16:59	0	0	1	2	3	0	0	3	1	1	1	2	14
17:00-17:59	3	0	3	1	3	0	0	1	1	2	4	1	19
18:00-18:59	0	7	2	0	2	0	0	1	0	3	1	0	16
19:00-19:59	2	2	0	0	0	1	0	0	0	2	0	1	8
20:00-20:59	0	1	0	0	3	2	1	0	0	2	1	1	11
21:00-21:59	2	3	1	3	3	0	2	1	1	1	2	3	22
22:00-22:59	1	1	3	0	0	1	2	2	1	3	2	1	17
23:00-23:59	0	2	1	2	2	1	0	1	1	1	1	0	12
Total	18	32	29	27	30	22	11	19	28	34	26	18	294

Hourly Breakdown Stats for Number of Patrons Logon

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
03:00-03:59	1	0	0	0	0	0	0	0	0	0	0	0	1
06:00-06:59	1	0	0	0	0	0	0	0	0	0	0	0	1
08:00-08:59	0	0	0	0	0	0	0	0	0	0	0	1	1
09:00-09:59	0	0	0	0	0	0	0	1	0	0	0	0	1
10:00-10:59	0	0	0	0	0	0	0	0	0	0	0	2	2
11:00-11:59	0	2	0	0	0	0	0	0	0	0	0	1	3
12:00-12:59	1	1	1	0	0	1	0	0	0	0	1	0	5
13:00-13:59	1	0	0	2	0	0	0	0	0	0	0	2	5
14:00-14:59	2	0	4	0	2	0	3	0	4	0	0	0	15
15:00-15:59	0	0	0	0	0	0	0	0	0	0	1	0	1
16:00-16:59	1	0	1	0	0	0	0	1	0	0	0	0	3
17:00-17:59	0	0	1	0	0	0	0	0	0	1	0	0	2
23:00-23:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	8	3	7	2	2	1	3	2	4	1	2	6	41

Chat Service

Daily/Monthly Breakdown Stats

Time Period	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
Average Chat Response Time (seconds)	0	0	0	0	0	0	0	0	0	0	0	96
Greatest Chat Response Time (seconds)	0	0	0	0	0	0	0	0	0	0	0	96	96
Average Length of Chat Session (seconds)	0	0	0	0	0	0	0	0	0	0	0	491
Avg. Concurrent Session Requests (All Inst.)	0	0	0	0	0	0	0	0	0	0	0	24
Most Concurrent Session Requests (All Inst.)	0	0	0	0	0	0	0	0	0	0	0	24	24
Avg. Concurrent Session Requests (Your Inst.)	0	0	0	0	0	0	0	0	0	0	0	1
Number of Chat Sessions Requested	0	0	0	0	0	0	0	0	0	0	0	1	1
Number of Chat Sessions Requested (After Hours)	1	0	0	0	0	0	1	0	1	0	0	0	3
Number (Total) of Chat Sessions Accepted	0	0	0	0	0	0	0	0	0	0	0	1	1

Hourly Breakdown Stats for Number of Chat Sessions Requested
(After Hours)

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
10:00-10:59	0	0	0	0	0	0	0	0	1	0	0	0	1
12:00-12:59	0	0	0	0	0	0	1	0	0	0	0	0	1
17:00-17:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	1	0	0	0	0	0	1	0	1	0	0	0	3

Hourly Breakdown Stats for Number of Chat Sessions Requested

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
09:00-09:59	0	0	0	0	0	0	0	0	0	0	0	1	1
Total	0	0	0	0	0	0	0	0	0	0	0	1	1

Hourly Breakdown Stats for Number (Total) of Chat Sessions Accepted

Hour	Jan 2005	Feb 2005	Mar 2005	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005	Oct 2005	Nov 2005	Dec 2005	Total
09:00-09:59	0	0	0	0	0	0	0	0	0	0	0	1	1
Total	0	0	0	0	0	0	0	0	0	0	0	1	1