2011 Usage Report

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Knowledge Base Service | Monthly Report

Daily/Monthly Breakdown Stats:
All statistics here are reported in Eastern Time (-5 GMT)

Time Period	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
Browses against Knowledge Base (Global)	0	0	0	0	0	0	0	0	1	0	0	0	1
Browses against Knowledge Base (Local Maryland AskUsNow!)	0	0	0	0	0	3	0	0	2	1	0	0	6
Searches against Knowledge Base (Global)	0	0	0	0	0	2	0	0	0	0	0	0	2
Searches against Knowledge Base (Local Maryland AskUsNow!)	0	0	0	0	0	4	0	0	0	7	0	0	11
Records Added to Database Manually (Local Maryland AskUsNow!)	0	0	0	0	0	8	0	0	5	0	0	0	13

Ask Service

Daily/Monthly Breakdown Stats:
All statistics here are reported in Eastern Time (-5 GMT)

Time Period	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
Questions Assigned to Librarian	2	1	0	0	3	4	2	2	4	4	0	0	22
Questions Claimed by Librarian	0	0	2	0	1	2	1	4	4	3	3	0	20
Number of Patrons Logon	0	0	0	0	0	2	0	1	4	0	2	0	9
Questions Received via Patron Form	2	1	4	4	2	5	3	14	14	11	8	1	69
Answers Sent	1	1	4	3	3	5	3	13	12	8	10	0	63
Questions (Total) Received**	2	1	4	4	2	5	3	14	14	11	8	1	69

Hourly Breakdown Stats -- Questions (Total) Received**:

Hour	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
00:00-00:59	0	0	0	0	0	0	0	0	0	0	1	0	1
01:00-01:59	0	0	0	0	0	1	0	0	0	0	0	0	1
02:00-02:59	0	0	0	0	0	0	0	2	0	0	0	0	2
03:00-03:59	0	0	0	0	0	0	0	0	0	1	0	0	1
06:00-06:59	0	0	0	0	0	0	0	1	0	0	0	0	1
07:00-07:59	0	0	0	0	0	0	0	0	0	0	1	0	1
08:00-08:59	0	0	0	0	0	0	0	0	2	0	1	0	3
09:00-09:59	0	0	0	0	0	1	0	0	0	3	0	0	4
10:00-10:59	0	0	0	0	0	0	1	0	0	0	1	0	2
11:00-11:59	0	0	0	0	0	0	0	1	0	1	1	0	3
12:00-12:59	1	0	0	0	0	0	0	0	0	0	0	0	1
13:00-13:59	1	0	1	1	0	1	0	0	1	1	0	0	6
14:00-14:59	0	0	0	0	1	0	1	3	1	0	0	0	6
15:00-15:59	0	0	0	2	0	1	0	0	2	1	1	1	8
16:00-16:59	0	1	0	1	0	0	1	0	0	1	0	0	4
17:00-17:59	0	0	1	0	0	0	0	1	5	1	0	0	8
18:00-18:59	0	0	0	0	0	0	0	0	1	0	0	0	1
19:00-19:59	0	0	0	0	1	0	0	0	0	0	0	0	1
20:00-20:59	0	0	0	0	0	1	0	2	0	0	1	0	4
21:00-21:59	0	0	0	0	0	0	0	0	1	1	0	0	2
22:00-22:59	0	0	2	0	0	0	0	3	0	1	1	0	7
23:00-23:59	0	0	0	0	0	0	0	1	1	0	0	0	2
Total	2	1	4	4	2	5	3	14	14	11	8	1	69

Hourly Breakdown Stats -- Answers Sent:

Hour	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
06:00-06:59	0	0	1	0	0	0	0	0	0	0	0	0	1
08:00-08:59	0	0	0	0	0	0	0	1	1	0	2	0	4
09:00-09:59	0	0	1	2	0	0	1	1	1	1	1	0	8
10:00-10:59	0	0	0	1	0	1	0	2	2	1	1	0	8
11:00-11:59	0	0	0	0	0	1	1	0	1	0	1	0	4
12:00-12:59	0	0	0	0	0	0	0	0	0	0	1	0	1
13:00-13:59	0	0	2	0	1	1	0	0	2	0	2	0	8
14:00-14:59	0	0	0	0	2	2	1	2	1	1	1	0	10
15:00-15:59	0	1	0	0	0	0	0	5	2	1	0	0	9
16:00-16:59	0	0	0	0	0	0	0	2	1	4	0	0	7
17:00-17:59	0	0	0	0	0	0	0	0	1	0	1	0	2
20:00-20:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	1	1	4	3	3	5	3	13	12	8	10	0	63

Hourly Breakdown Stats -- Questions Received via Patron Form:

Hour	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
00:00-00:59	0	0	0	0	0	0	0	0	0	0	1	0	1
01:00-01:59	0	0	0	0	0	1	0	0	0	0	0	0	1
02:00-02:59	0	0	0	0	0	0	0	2	0	0	0	0	2
03:00-03:59	0	0	0	0	0	0	0	0	0	1	0	0	1
06:00-06:59	0	0	0	0	0	0	0	1	0	0	0	0	1
07:00-07:59	0	0	0	0	0	0	0	0	0	0	1	0	1
08:00-08:59	0	0	0	0	0	0	0	0	2	0	1	0	3
09:00-09:59	0	0	0	0	0	1	0	0	0	3	0	0	4
10:00-10:59	0	0	0	0	0	0	1	0	0	0	1	0	2
11:00-11:59	0	0	0	0	0	0	0	1	0	1	1	0	3
12:00-12:59	1	0	0	0	0	0	0	0	0	0	0	0	1
13:00-13:59	1	0	1	1	0	1	0	0	1	1	0	0	6
14:00-14:59	0	0	0	0	1	0	1	3	1	0	0	0	6
15:00-15:59	0	0	0	2	0	1	0	0	2	1	1	1	8
16:00-16:59	0	1	0	1	0	0	1	0	0	1	0	0	4
17:00-17:59	0	0	1	0	0	0	0	1	5	1	0	0	8
18:00-18:59	0	0	0	0	0	0	0	0	1	0	0	0	1
19:00-19:59	0	0	0	0	1	0	0	0	0	0	0	0	1
20:00-20:59	0	0	0	0	0	1	0	2	0	0	1	0	4
21:00-21:59	0	0	0	0	0	0	0	0	1	1	0	0	2
22:00-22:59	0	0	2	0	0	0	0	3	0	1	1	0	7
23:00-23:59	0	0	0	0	0	0	0	1	1	0	0	0	2
Total	2	1	4	4	2	5	3	14	14	11	8	1	69

Hourly Breakdown Stats -- Number of Patrons Logon:

Hour	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
01:00-01:59	0	0	0	0	0	0	0	1	0	0	0	0	1
08:00-08:59	0	0	0	0	0	0	0	0	1	0	0	0	1
09:00-09:59	0	0	0	0	0	0	0	0	0	0	1	0	1
14:00-14:59	0	0	0	0	0	0	0	0	1	0	0	0	1
15:00-15:59	0	0	0	0	0	2	0	0	0	0	0	0	2
20:00-20:59	0	0	0	0	0	0	0	0	0	0	1	0	1
21:00-21:59	0	0	0	0	0	0	0	0	1	0	0	0	1
23:00-23:59	0	0	0	0	0	0	0	0	1	0	0	0	1
Total	0	0	0	0	0	2	0	1	4	0	2	0	9

Chat Service

Daily/Monthly Breakdown Stats:
All statistics here are reported in Eastern Time (-5 GMT)

Time Period	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
Number of Chat Sessions Accepted (Total)**	1	2	0	0	1	1	1	0	1	1	0	0	8

**Hourly Breakdown Stats -- Number (Total) of Chat Sessions Accepted:

Hour	Jan 2011	Feb 2011	Mar 2011	Apr 2011	May 2011	Jun 2011	Jul 2011	Aug 2011	Sep 2011	Oct 2011	Nov 2011	Dec 2011	Total
08:00-08:59	0	2	0	0	1	1	1	0	1	1	0	0	7
09:00-09:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	1	2	0	0	1	1	1	0	1	1	0	0	8